Frequently Asked Questions

Frequently Asked Questions

  • How often does new stock arrive?

    We have new fish and coral arriving most weeks.  Dry goods generally arrive weekly as well.

  • The item I want is out of stock, what can I do?

    Contact us via phone (03) 8390 0019 or email as we can order the item/s or let you know when they will be back in stock.

  • Can I send something as a gift?

    Deer Park Aquarium has a range of gift cards available for purchase.

  • Do you deliver dry goods?

    Dry goods are delivered Australia-wide.

    Heavy items and long-distance or remote shipping will attract additional fees.

    Orders are dispatched in 1-3 working days subject to the availability of the item/s.
    Tanks are shipped at the buyers’ risk. While we take every care, we are unable to offer any insurance on Tanks.

  • Do you deliver Livestock?

    Livestock is available for free pickup in-store.

    Local deliveries will be despatched as soon as possible after packing.

    Regional and interstate orders will be assessed as required.

    Livestock cannot be delivered to areas where exclusions apply.

  • How long will my delivery take to arrive?

    Your order should arrive to you within 3-10 business working days.

  • What if my delivery hasn’t arrived or I haven’t received shipping confirmation?

    Please contact the shop on (03) 8390 0019.

  • Do you deliver to PO Boxes or lockers?

    No sorry.

  • Once my order is processed, when can I collect it?

    Once your order is ready, you will receive a phone call.

  • Can I change or cancel my order?

    Orders can be changed or cancelled up until they have been despatched

  • How long are orders kept for collection in store?

    Paid orders (dry stock only) will be kept for up to seven days.

    Paid livestock orders are required to be picked up on the day of purchase.

  • Can I order items that are not stocked by your store?

    Contact us to see if we are able to order in items that are not regularly stocked.

  • Do you do water testing?

    Water testing costs $10 and includes: kH, Ph, nitrate, phosphate, ammonia, nitrite, calcium, magnesium and salinity.  Please bring around 100ml for testing.

  • Do you sell water?

    Yes, we sell both natural sea water and RODI.  Pick up in store only.