Frequently Asked Questions
Frequently Asked Questions
How often does new stock arrive?
We have new fish and coral arriving most weeks. Dry goods generally arrive weekly as well.
The item I want is out of stock, what can I do?
Contact us via phone (03) 8390 0019 or email hello@deerparkaquarium.com.au as we can order the item/s or let you know when they will be back in stock.
Can I send something as a gift?
Deer Park Aquarium has a range of gift cards available for purchase.
Do you deliver dry goods?
Dry goods are delivered Australia-wide.
Heavy items and long-distance or remote shipping will attract additional fees.
Orders are dispatched in 1-3 working days subject to the availability of the item/s.
No Shipping on tanks unless stated at the time of sale.
Do you deliver Livestock?
All livestock are available in-store only unless otherwise advertised.
How long will my delivery take to arrive?
Your order should arrive to you within 3-10 business working days.
What if my delivery hasn’t arrived or I haven’t received shipping confirmation?
Please contact the shop on (03) 8390 0019.
Do you deliver to PO Boxes or lockers?
No sorry.
Once my order is processed, when can I collect it?
Once your order is ready, you will receive an email or phone call.
Can I change or cancel my order?
Orders can be changed or cancelled up until they have been despatched
How long are orders kept for collection in store?
Paid orders (dry stock only) will be kept for up to seven days.
Can I order items that are not stocked by your store?
Contact us to see if we are able to order in items that are not regularly stocked.
Do you do water testing?
Water testing costs $10 and includes:
- Salt water: kH, Ph, nitrate, phosphate, ammonia, nitrite, calcium, magnesium, and salinity.
- Fresh water: pH, gH, kH, nitrate, nitrite, ammonia, and phosphate.
- Please bring around 100ml for testing.
Do you sell water?
Yes, we sell both natural sea water and RODI. Pick up in store only.
